General FAQ's

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General FAQ's

Do I need to install software on my computer?

No, the Summer Link WiFi System is completely web and APP-based. There is no software to download to your PC or MAC. You can set up your Summer Link WiFi system by downloading the free APP on your Android or iPhone smartphone or tablet. 

Do I need a PC running at home to use Summer Link WiFi Series products?

No, the Summer Link WiFi camera does not require a connection to your computer. It connects via WiFi to your internet router for direct Internet access. However, after setup you can access your camera’s video at www.summerlinkwifi.com .

How far can the Summer Link WiFi camera be located from the router?

The camera should be placed within 150-ft. from the router. The performance and quality of the video in the Summer Link WiFi APP directly relates to the signal strength of your wireless router. You will have the best results when the camera is placed in an area of your home that has full WiFi signal strength. You can test your WiFi signal strength by placing your smart device (phone or tablet) in the area you will install your camera and viewing the signal strength bars on your smart device. Please make sure your camera is placed at least 1-ft. from your router.

Will the Summer Link WiFi camera interfere with my home WiFi network?

The opportunity for interference is very low because Summer Link WiFi uses low bandwidth communication over your home wireless network to send live video and audio to mobile devices at home and remotely, whichever is required.  You may notice a small change in your internet performance. 

At what frequency does the camera communicate?

RF Frequency is 2.4GHZ, and WiFi frequency is also 2.4 GHz.  The range is 2.4 GHz to 2.49 GHz for both.

Minimum system requirements

You need a broadband internet connection (cable/DSL) with recommended upload speed of 300 kbps or higher and a wireless router/modem or a cable/DSL wireless router/modem. You must have a smartphone or tablet with Android 2.3.4 or higher, or Apple iOS 6.0 or higher for setup. You must have a required browser version Internet Explorer 9 or higher, Safari 5.0 or higher, Mozilla Firefox 4.0 or higher, or Google Chrome. 

What types of router encryption do we support?

We support 802.11b/g/n with WEP, WPA, and WPA2 encryption.

Which PC/Mac internet browsers are supported?

We support Internet Explorer 9 and higher, Firefox 4.0 and higher, Google Chrome and Safari 5.0 and higher.

PC/MAC connectivity

The Summer Link WiFi camera does not require a connection to your computer. It connects via WiFi to your internet router for direct Internet access. However, after setup you can access your camera’s video at www.summerlinkwifi.com .

What devices in my home could affect my WiFi performance, distance or picture?

WiFi devices such as additional smartphones, tablets, laptops, televisions with WiFi chips, Bluetooth devices, and additional routers may affect WiFi performance, distance and or picture quality. Additionally, devices that work on RF/digital technology (other baby monitors, cordless phones) may also have an effect. Any device sending or receiving a 2.4GHz signal may reduce the strength of your  WiFi signal. 

Can the layout of my home affect distance on my smart device?

Yes. The number of rooms, floors, and thicknesses of walls can all affect WiFi signal strength.

How can I improve video quality through the APP?

The performance and quality of the video in the Summer Link WiFi APP directly relates to the signal strength of your wireless router. You will have the best results when the camera is placed in an area of your home that has full WiFi signal strength. You can test your WiFi signal strength by placing your smart device (phone or tablet) in the area you will install your camera and viewing the signal strength bars on your smart device.

Do you have any recommendations as to how I improve my WiFi signal?

Your WiFi signal strength is affected by the position of your router. We do not recommend that you place your wireless router on the floor behind your TV. Below are some helpful hints on where you should locate your router.
  • Your router should not be placed directly next to a thick wall, other electronics, or close to large metal objects.
  • Your router should have a central position in your house, so its coverage is as even and wide-ranging as possible.
  • It’s helpful if your router is elevated, because WiFi has an easier time traveling down and sideways than up.  Consider placing your router on top of a dresser, entertainment center, or high shelf.  Avoid placing your router directly on the floor.
  • The purchase of a WiFi extender can help increase the strength of your router’s WiFi signal in your home. 

Can someone from the outside hack into my camera and see my baby?

The Summer Link WiFi camera features very secure bank level encryption of your video stream so that others can’t see or hear your baby. You are required to setup a username and password to have access to your Live Viewing screen.

If you are using a Baby Touch WiFi handheld or Baby Zoom WiFi handheld these devices connect into your camera using a 100% digital RF (Radio Frequencies) connection. Digital baby monitors operate on 2.4 GHz frequency. The signal is encrypted so that others can't see or hear your baby.

Are the mobile applications backward compatible with my iPhone 3 or older Androids?

You must have a smartphone or tablet with Android 2.3.4 or higher, or Apple iOS 6.0 or higher for setup. 

What is the meaning of the Local and Remote icon?

The Local icon indicates that the smart device you are viewing from is on the same WiFi network as the camera. This is the home network you used to originally setup the camera.  

The Remote icon indicates that the device you are viewing from is NOT on the same WiFi network as the camera or that you are viewing using 3G/4G.

When you are in your home we recommend using your home WiFi network for an optimized viewing experience.

I am having problems with PAN/SCAN. The camera seems to have a delay after I press the arrows to PAN and SCAN.

Some delay is normal depending on your device and the WiFi/3G/4G connection speed you are viewing on.  If you are on 3G/4G we recommend switching to WiFi to improve performance. If you have the opportunity to connect to your home WiFi this will give you the best performance.

Can I setup the camera if I do not have an Android or iOS device?

No. Currently we support setup for Android or iOS smart devices only.

Can I add additional users, or can I share access with friends and family?

Yes. You can add up to two more users to your account.
  • Select settings
  • Select system
  • Select add users
  • Enter the first name, last name, and email address for the user you would like to Add
  • They will receive an email with a system generated password that will give them access to your live video stream.

What models of Android smart phone or tablet will the APP work with?

The APP works with Android smart devices with OS 2.3.4 and above. Please make sure your Android smart device has the most current operating system for best results. 

What models of iPhone and iPads will the APP work with?

The APP works with iPhones and iPads with iOS 5.0 and above. Please make sure your Apple smart device has the most current operating system for best results.

What models of Windows smart phones or tablets does the APP work with?

Currently we support setup only from Android and iOS smart devices.

Where are my MAC address and Key located?

Your MAC address and Key are on the sticker located on the bottom of your camera. 

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